My beef with FedEx

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Before leaving Mexico I shipped a parcel to a relative in the States. Using the online tracking system I saw the parcel arrived to FedEx office in Virginia where my relative lives. Next thing I know I'm receiving a text from my relative saying the package was back en route to Mexico! Turns out the lazy bums NEVER - never - tried to deliver the parcel to the house address but, instead, relied on telephoning the house. Since the phone was never answered FedEx returned the item from whence it came and refused to send it back to Virginia because the company didn't want to pay for the cost.

Back in Mexico I figure I could have a friend pick it up. No dice. Mexican Customs assigned a $117usd cost to it and unless I 1) paid the Customs fee and 2) paid another delivery fee the parcel is to remain in FedEx warehouse -- barring no employee has stolen it already.

Since FedEx took my money and failed to actually attempt to DELIVER the parcel and in the act of returning it "to sender" incurred a steep Customs charge I feel I don't warrant fault at all. I've spent months calling telephone customer service and really worry the parcel, which I went through so much effort to mail, will be stolen.   

This sounds like a matter for the small claims courts.